1. Information We Collect

We collect information necessary to provide vehicle appraisal, valuation consulting, diminished value analysis, and insurance dispute services.

Information You Provide Directly

When you contact us, submit a claim, or hire our services, you may provide:

Full name

Phone number

Email address

Mailing address

Vehicle Identification Number (VIN)

Vehicle information (year, make, model, trim, mileage, options)

Insurance company and claim number

Repair estimates and invoices

Photographs of vehicles and damages

Settlement offers

Financial documents related to the loss

Attorney or lienholder information

Automatically Collected Information

When you visit the website, certain technical data is collected automatically:

IP address

Browser type

Device type

Pages visited

Time spent on pages

Referral sources

Approximate geographic region

This data is collected through cookies and analytics tools.

 

2. How We Use Your Information

We use collected information only for legitimate business purposes including:

Preparing vehicle appraisal and valuation reports

Handling Right to Appraisal disputes

Preparing diminished value analyses

Communicating with you regarding your claim

Communicating with insurance carriers, attorneys, repair facilities, lienholders, and opposing appraisers when authorized

Verifying claim details

Providing customer support

Sending service-related communications

Maintaining legal and professional compliance

We do not sell your personal information.

 

3. Legal Basis for Processing

We process your information because it is necessary to:

Perform contracted services

Comply with legal obligations

Protect our legal rights

Resolve insurance valuation disputes

Provide requested consultations

 

4. Sharing of Information

Your information is only shared when required to perform the appraisal services you hire us for.

We may share information with:

Insurance companies

Independent appraisers

Umpires

Attorneys

Body shops and repair facilities

Lienholders

Courts, arbitration panels, or regulatory agencies

 

We only share the minimum necessary information required to complete the assignment.

We do not sell, rent, or trade consumer data to marketers.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance

Analyze traffic

Remember user preferences

Support marketing analytics

You may disable cookies through your browser settings. Disabling cookies may limit some website functionality.

 

6. Data Retention

We retain claim files and communications for business, legal, and regulatory purposes.

Typical retention period:
Up to 7 years from the date services are completed, unless a longer period is required for litigation, arbitration, regulatory inquiry, or professional record keeping.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure storage systems

Password protected file access

Limited employee access

Secure document transmission methods

However, no internet transmission can be guaranteed 100 percent secure.

 

8. Your Privacy Rights (U.S. and State Laws)

Depending on your state of residence, you may have the right to:

Request access to your data

Request correction of inaccurate data

Request deletion of personal data (subject to legal record retention requirements)

Request disclosure of what information we have collected

Opt out of certain data uses where applicable

To make a request, contact us at the email listed below.

 

9. Third Party Links

Our website may link to external websites (insurance companies, regulatory agencies, or informational resources).
We are not responsible for the privacy practices of those websites.

 

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.

 

11. Communications and Consent

By submitting a form or contacting us, you consent to being contacted by:

Phone

Email

Text message (SMS)

Message and data rates may apply.
You may opt out of communications at any time by notifying us.

 

12. Confidentiality of Appraisal Reports

Appraisal reports, opinions of value, and supporting documentation are confidential work product prepared for the client.

Reports may be shared only:

With your authorization

As required by the appraisal clause

In litigation or arbitration

As required by law

Unauthorized distribution of reports does not waive confidentiality or professional protections.

 

13. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with a new effective date.

 

14. Contact Information

Independent Auto Appraisals LLC
Website: www.iaa-appraisals.com
Email: admin@iaa-appraisals.com

If you have any privacy related questions or requests, please contact us at the email above.